RETURNS
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Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. The item must also be in its original packaging. Some items are completely excluded from returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or personal hygiene items, hazardous materials, or flammable liquids or gases.
The following items also cannot be returned:
* Gift cards
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase. Please do not return purchased items to the manufacturer. In certain situations, only partial refunds are granted (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Items that are no longer in their original condition, are damaged or are missing parts for reasons not due to our error
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* Items returned more than 14 days after delivery.
Refunds (if applicable)
Once we have received and inspected your return, we will email you to let you know that we have received the item you returned. We will also notify you whether your refund has been approved or rejected. If your refund is approved, it will be processed. A credit will then automatically be applied to your credit card or original payment method after a few days. Late or missing refunds (if applicable) If you have not yet received a refund, first check your bank account again. Then contact your credit card company. It may take some time for your refund to be credited. Next, contact your bank. There is often a processing period before a refund is posted to your account. Refunds can only be issued for regularly priced items; unfortunately, sale items are not eligible for a refund.
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.